Terms & Conditions – plus1 Online Gaming

1 Acceptance of Terms

These Terms and Conditions ("Terms") apply to all users of the plus1 online gaming platform ("plus1", "we", "us", "the platform"). By creating an account, making a deposit, or placing any wager on plus1, you agree to be bound by these Terms in full.

These Terms form a legally binding agreement between you (the player) and plus1. If you are using the platform on behalf of another person, you confirm that you have authority to bind that person to these Terms — though note that account sharing is not permitted (see Section 3).

Using plus1 after any update to these Terms constitutes acceptance of the revised version. We recommend bookmarking this page and reviewing it periodically.

2 Eligibility

To open and use a plus1 account, you must meet all of the following conditions:

• You are at least 21 years of age.
• You are accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You are not acting on behalf of another person for the purpose of gaming.
• You are not a current employee, contractor, or immediate family member of an employee of plus1.
• You have not previously had a plus1 account closed for violations of these Terms.

plus1 reserves the right to request identity verification (KYC) at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension or closure.

3 Account Registration

Each individual may hold one active account only. Registering multiple accounts — whether under the same name, different names, or shared device or payment method — is prohibited.

When registering, you must provide accurate, complete, and current information. Providing false information, including a false date of birth or false identity documents, is a violation of these Terms and may constitute fraud.

You are solely responsible for:

• Keeping your username and password confidential.
• All activity carried out under your account, whether by you or anyone else who accessed your account with or without your consent.
• Notifying plus1 promptly if you suspect unauthorised access to your account.

plus1 uses OTP verification and SSL encryption to help protect your account. However, account security also depends on your own practices — use a strong, unique password and do not share your login details with anyone.

4 Deposits and Payments

All deposits on plus1 are made in Philippine Pesos (₱ PHP). Accepted deposit methods include GCash, Maya, and Philippine bank transfer (online or mobile banking). These are the only payment methods available on the platform.

Deposits are credited to your plus1 account balance once confirmed by the relevant payment provider. Processing times vary depending on the method used, but GCash and Maya transfers are typically fast. Philippine bank transfers may take longer depending on banking hours and your institution.

The following apply to all deposits:

• Deposits must be made from payment accounts held in your own name. Third-party deposits are not permitted.
• plus1 does not accept deposits made via credit cards or cryptocurrency.
• Minimum and maximum deposit amounts may apply and will be shown at the time of deposit.
• plus1 is not responsible for delays caused by your bank or e-wallet provider.

If a deposit does not reflect in your account within the expected timeframe, contact plus1 support through the details on this site. Do not attempt another deposit until the first one is resolved.

5 Withdrawals

Withdrawal requests are processed to the same payment method used for your deposit where possible. All withdrawals are paid in Philippine Pesos. Visit the Withdrawal page for step-by-step instructions on how to cash out your balance.

Before your first withdrawal is processed, you will be required to complete a one-time identity verification (KYC) step. This involves submitting a valid government-issued ID. This is a standard procedure to protect player accounts and comply with anti-money laundering requirements.

Additional conditions that apply to all withdrawals:

• Withdrawals can only be made to accounts in your own name — the same name used during KYC verification.
• Withdrawal requests are subject to review and may take time to process depending on volume and verification status.
• plus1 reserves the right to request additional documentation before releasing a withdrawal if there are concerns about account security or transaction legitimacy.
• Minimum withdrawal amounts may apply and will be shown at the time of your request.

If your withdrawal is delayed or declined, please contact support for clarification before submitting a new request.

6 Game Rules and Fairness

Each game available on plus1 — including slots, live casino, eBingo, and sports betting — has its own specific rules. It is your responsibility to understand the rules of a game before participating. Game rules are accessible within each game interface.

All game outcomes on plus1 are determined by certified random number generation or, in the case of live casino games, by the real-time actions of live dealers. plus1 does not manipulate game outcomes in favour of the platform.

For sports betting, odds and outcomes are determined by actual sporting results. Bets placed after an event has started (in-play betting) are subject to the platform's in-play rules, which may differ from pre-match rules.

• In the event of a technical fault during a game session, the round may be declared void and any wager for that round refunded.
• Disputes about game results must be submitted to support within 7 days of the event in question.
• plus1's decision on disputed game outcomes is final once the support review process is complete.

7 Bonuses and Promotions

plus1 may offer bonuses, promotions, or other incentives to players from time to time. When active, the specific terms — including any wagering requirements, eligible games, minimum deposits, and expiry conditions — will be published alongside each promotion.

General principles that apply to all bonuses unless stated otherwise:

• Bonuses are credited to eligible accounts only and may not be transferred between accounts.
• Attempting to abuse a bonus offer — through multiple accounts, coordinated play, or other methods — will result in the cancellation of the bonus and may lead to account suspension.
• plus1 reserves the right to modify or withdraw a promotion at any time if there is evidence of misuse or if technical errors affect the integrity of the offer.

8 Responsible Gaming

plus1 is committed to supporting responsible gaming practices. Online gaming is intended to be an enjoyable form of entertainment — not a way to generate income or recover financial losses.

All players are encouraged to:

• Set a personal budget before playing and stick to it.
• Use deposit and session limits available in your account settings.
• Take regular breaks and avoid playing for extended periods without rest.
• Never chase losses by placing larger bets to recover funds already lost.
• Seek help if gambling starts to affect your finances, relationships, or mental health.

If you feel that your gaming habits are becoming problematic, you can request a self-exclusion or account cooling-off period by contacting plus1 support. Once a self-exclusion is in place, plus1 will not accept deposits or bets from your account for the duration of the exclusion period.

For more guidance, visit our dedicated Responsible Gaming page.

9 Prohibited Conduct

The following activities are strictly prohibited on plus1 and may result in immediate account suspension, forfeiture of balance, and where appropriate, referral to relevant authorities:

• Registering or using an account if you are under 21 years of age.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Opening or using more than one account.
• Using software, bots, scripts, or automated tools to interact with the platform.
• Exploiting technical errors, glitches, or misconfigured odds to gain an unfair advantage.
• Colluding with other players in card games, live casino, or any competitive game mode.
• Using your account for money laundering, fraud, or any other illegal activity.
• Depositing funds from payment accounts that do not belong to you.
• Attempting to reverse, dispute, or chargeback a legitimate deposit through your payment provider.

plus1 monitors account activity and transaction patterns. Accounts showing signs of the above behaviour may be suspended pending investigation without prior notice.

10 Account Suspension and Closure

plus1 reserves the right to suspend or close any account at any time, with or without prior notice, in the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct.
• Failure to provide requested identity verification documents within a reasonable timeframe.
• At the player's own request for self-exclusion or account closure.

If an account is closed due to a Terms violation, any remaining balance may be withheld pending investigation. If no violation is found after review, eligible funds will be returned to the verified payment method on file.

Players who wish to close their account voluntarily can contact plus1 support. Account closure requests are typically processed within a few business days.

11 Limitation of Liability

To the fullest extent permitted by applicable law, plus1 shall not be liable for:

• Financial losses arising from normal gaming outcomes, including loss of wagered funds.
• Losses resulting from interruptions, technical faults, or platform downtime beyond plus1's reasonable control.
• Losses caused by a player's failure to keep their account credentials secure.
• Any indirect, consequential, or special damages arising from use of the platform.

plus1 provides the platform on an "as is" and "as available" basis. While we take reasonable steps to ensure availability and accuracy, we do not guarantee that the platform will be uninterrupted or error-free at all times.

Nothing in these Terms limits liability for fraud, gross negligence, or any matter that cannot be excluded under Philippine law.

12 Privacy and Data

plus1 collects and processes personal information in connection with account registration, KYC verification, transactions, and platform use. How we collect, use, store, and protect your personal data is described in full in our Privacy Policy.

By registering on plus1, you consent to the collection and processing of your personal information as described in the Privacy Policy. If you do not consent, you should not create an account.

13 Changes to Terms

plus1 may update these Terms and Conditions at any time. When we make material changes, we will update the "Last updated" date at the top of this page. In some cases, we may also notify registered players through the platform or via their registered contact details.

Your continued use of plus1 after any update constitutes your acceptance of the revised Terms. If you disagree with any changes, you should stop using the platform and contact support to close your account.

14 Contact and Support

If you have questions about these Terms and Conditions, or need assistance with your account, you can reach the plus1 support team using the contact details in the footer of this page.

For questions about responsible gaming, self-exclusion, or account limits, visit our Responsible Gaming page. For general questions, check the FAQ first — many common queries are answered there.

plus1 support is available to players registered on the platform. Response times may vary depending on query volume.