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Plus1 FAQ – Got Questions? We've Got Answers

Everything you need to know about your account, deposits, withdrawals, games, and responsible gaming — all in one place.

All Topics Account Deposits Withdrawals Games Security Responsible Gaming

Whether you're new to Plus1 or you've been with us for a while, it's completely normal to have questions. This FAQ covers the topics our Philippine players ask about most — from creating an account for the first time to understanding how withdrawals work and what to do when something doesn't go as expected.

If you can't find the answer you're looking for here, you're always welcome to reach out directly. We keep our support available around the clock because players in Manila, Cebu, Davao, and everywhere else in the Philippines deserve help on their schedule, not ours.

Quick Help by Topic

Jump straight to the area you need.

Account & Registration

Setting up your Plus1 account, verifying your identity, updating your details, and managing login credentials.

Deposits in PHP

Funding your account using GCash, Maya, or local bank transfer — all in Philippine Peso, with no hidden charges on our end.

Withdrawals

How to request a cashout, processing timelines, minimum amounts, and what to check if your withdrawal is delayed.

Games & Betting

Slots, live casino, sports betting, eBingo — how each works, how to navigate the lobby, and where to find your favourites.

Account Security

OTP verification, SSL protection, password management, and what to do if you suspect unauthorised access to your account.

Responsible Gaming

Setting personal limits, understanding the risks, and using the tools Plus1 provides to keep gaming enjoyable and within control.

Account & Registration

Head over to the Register page and fill in your details — a valid email address or mobile number, a username, and a secure password. Once you submit, you'll receive a verification code to confirm your contact details. After that's done, your account is active and ready to use. The whole process usually takes under five minutes.

You must be at least 21 years old to register and play on Plus1. This applies to all players in the Philippines. We take this seriously — accounts found to belong to underage individuals will be suspended and any balance returned where applicable.

KYC (Know Your Customer) verification is a standard requirement for online gaming platforms. It helps protect your account and ensures that withdrawals go to the right person. You may be asked to submit a valid government-issued ID — a Philippine passport, driver's licence, or national ID all work. The review is usually completed within a short processing window.

On the Login page, look for the password recovery option. You'll be sent a reset link or OTP to your registered email or mobile number. Follow the instructions to set a new password. If you no longer have access to the email or number on your account, contact our support team directly for assistance.

No — each player is allowed only one account. Duplicate accounts are against our terms and may result in suspension of all related accounts. If you've accidentally created a second account, reach out to support and we'll help sort it out.
Deposits

Plus1 supports deposits in Philippine Peso (PHP) via local e-wallets such as GCash and Maya, as well as Philippine online banking and bank transfers. All transactions are processed in PHP. We do not accept credit cards or cryptocurrency as deposit methods for wagering.

Most deposits are credited to your Plus1 account quickly after the transaction is confirmed on your payment provider's end. E-wallet transfers via GCash or Maya are typically near-instant. Bank transfers may take a little longer depending on your bank's processing schedule. If your deposit hasn't appeared after a reasonable wait, check your transaction history on the payment app first, then contact our support team with the reference number.

Minimum deposit amounts vary depending on the payment method you choose. You'll see the exact minimums displayed on the Deposit page when you select your preferred method. We aim to keep minimums accessible so players across the Philippines can get started without a large upfront commitment.
Withdrawals

Go to the Withdrawal page from your account dashboard. Select your preferred payout method — GCash, Maya, or bank transfer — enter the amount you want to withdraw, and submit the request. Make sure your account is verified before requesting a withdrawal, as unverified accounts may have requests held pending KYC completion.

Processing times depend on the method chosen and whether your account has been fully verified. E-wallet withdrawals to GCash or Maya are generally faster than bank transfers. Bank transfers follow standard Philippine banking hours and may take additional business days. You can track the status of your withdrawal request inside your account dashboard.

Common reasons include incomplete KYC verification, an unmet wagering requirement linked to a bonus, or a mismatch between your account details and your payment method. Check your account notifications for a specific reason. If the issue isn't clear, our support team can review the request and walk you through what's needed to complete it.
Games & Betting

Plus1 offers a wide selection of online games designed for Philippine players. You can explore slots, slot games, live casino tables with real dealers, sports betting on Basketball, Boxing, Volleyball, Esports, and Football, as well as eBingo. The full lobby is accessible once you're logged in.

Yes. Plus1 is fully optimised for mobile browsers on both Android and iOS. You don't need to download a separate app — just open your preferred browser, go to Plus1, and log in. The experience is the same whether you're in Quezon City on a lunch break or at home in Cebu on a weekend evening.

Most live casino tables run around the clock, including baccarat, roulette, and blackjack with live dealers. Some specialised tables may have scheduled hours. You'll see live availability in real time when you browse the lobby — tables with active dealers show a live indicator.

The Bet section covers a range of sports popular in the Philippines and internationally — including Basketball (PBA and NBA), Boxing, Volleyball, Football, and Esports. Markets are updated in real time for in-play betting on major events. New sports and leagues are added as the schedule expands.
Security

All connections to Plus1 are protected with 256-bit SSL encryption, which means your login credentials and personal data are transmitted securely. We also support OTP (one-time password) verification for login and sensitive account actions, adding an extra layer of protection beyond just your password.

Change your password immediately from the account settings page. If you're unable to log in, use the recovery option on the Login page to regain access. After securing your account, contact our support team and let us know — we can review recent activity and, if needed, apply additional protection measures to your account.

No. Plus1 will never ask for your password through SMS, email, or chat. If you receive any message claiming to be from us and asking for your password or OTP, treat it as a phishing attempt and do not respond. Report it to our support team so we can look into it.
Responsible Gaming

Yes. We believe gaming should always be an enjoyable activity, not a source of financial stress. Plus1 provides tools to help you manage your play — including the ability to set personal deposit and session limits. You can find more information on our Responsible Gaming page. If you feel your gaming habits are becoming a concern, we encourage you to use these tools or take a break from the platform.

Yes. If you need a break from gaming, you can request a temporary self-exclusion or account suspension. This is a responsible choice that we fully support. Contact our support team to activate this, or check the account settings for self-management options. During a suspension period, you will not be able to log in or place bets.

No — and anyone who tells you otherwise is misleading you. All forms of online gaming carry financial risk. Outcomes are based on chance, and there is no guaranteed strategy for winning. Play only with money you're comfortable losing, set a budget before you start, and treat gaming as entertainment. Visit our Responsible Gaming page for practical tips on staying in control.

Still Need Help?

Our support team is available around the clock to assist players anywhere in the Philippines.

Email Support [email protected]
Availability 24 hours a day, 7 days a week
Language English (Philippines)

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