Privacy Policy – plus1 Online Gaming

1 Who We Are

plus1 is an online gaming platform available at plus1.vu, operated for players based in the Philippines. References to "plus1", "we", "us", and "our" in this Privacy Policy all refer to the plus1 platform and its operating entity.

This Privacy Policy applies to all personal data collected through the plus1 website, account registration process, platform usage, and any communication you have with our support team. It does not apply to third-party websites or services that may be linked to from our platform.

2 What Data We Collect

The personal data we collect depends on how you interact with plus1. Below is a summary of the categories of data we may hold about you:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is contained in your submitted identity document for KYC purposes.

3 How We Use Your Data

plus1 uses your personal data only for the purposes it was collected for. Specifically, we use your data to:

• Create and manage your account — including verifying your identity and maintaining your account records.
• Process transactions — handling deposits in PHP, withdrawal requests to GCash, Maya, or Philippine bank accounts, and maintaining accurate financial records.
• Verify your eligibility — confirming that you meet the age requirement (21+) and are not excluded from using the platform.
• Maintain platform security — detecting and preventing fraud, suspicious transactions, and unauthorised account access.
• Provide customer support — responding to your queries and resolving disputes or complaints.
• Comply with legal obligations — retaining records as required by applicable law, including anti-money laundering (AML) requirements.
• Improve the platform — using anonymised technical data to understand how players use plus1 and improve the experience.

We do not use your personal data for automated decision-making that produces legal effects on you without human review.

4 Legal Basis for Processing

plus1 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide you with the services you signed up for, including account management and transaction processing.
• Legal obligation — certain data must be processed and retained to comply with anti-money laundering laws, age verification requirements, and other applicable regulations.
• Legitimate interests — we process technical and behavioural data to protect the security and integrity of the platform, which is in both our and our players' interests.
• Consent — where we rely on your consent (for example, for certain communications), you can withdraw that consent at any time by contacting support.

5 Data Sharing

plus1 does not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Payment processors — GCash, Maya, and Philippine banking partners require certain transaction details to process your deposits and withdrawals. Only the minimum necessary data is shared.
• Identity verification providers — third-party KYC services may process your submitted identity documents to assist with verification. These providers are contractually bound to handle your data securely.
• Platform technology providers — game providers, platform infrastructure, and fraud detection services that power the plus1 experience may receive anonymised or limited data necessary to deliver those services.
• Legal and regulatory authorities — we may be required to disclose personal data to law enforcement or regulatory bodies when required to do so by applicable Philippine law or a valid legal order.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards and only for the specific purpose for which it was shared.

6 Cookies and Tracking

plus1 uses cookies and similar tracking technologies to keep the platform functional and to understand how it is used. Cookies are small data files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and game display options to improve your experience across sessions.
• Analytics cookies — collect anonymised data about how pages are used, which helps us identify areas of the platform to improve. No personally identifiable information is included in analytics data.

Most browsers allow you to manage or delete cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of plus1.

7 Data Retention

plus1 retains your personal data for as long as your account is active and for a reasonable period afterwards, as required by law or legitimate business need. Specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of your account plus a minimum period required by applicable law after closure, which may include anti-money laundering record-keeping requirements.
• Transaction records — financial records including deposit and withdrawal history are retained as required by applicable Philippine financial regulations.
• Support communications — records of support interactions are retained to help resolve any follow-up queries or disputes.
• Technical and session data — generally retained for a shorter period sufficient for security monitoring and platform analytics.

When personal data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised.

8 Security Measures

plus1 takes the security of your personal data seriously. We have put in place a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data in transit is protected by SSL/TLS encryption.
• Sensitive account actions require OTP verification via your registered mobile number.
• Access to personal data within the plus1 organisation is limited to staff with a legitimate need to access it, and is subject to confidentiality obligations.
• Account systems are monitored for suspicious activity, unusual login patterns, and potential fraud signals.
• Identity documents submitted for KYC are stored in secure, access-controlled environments.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials or OTP with anyone.

9 Your Rights

As a plus1 player, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can ask us to update it.
• Right to erasure — in certain circumstances, you can request that we delete your personal data. Note that some data must be retained to comply with legal obligations and cannot be deleted on request.
• Right to restrict processing — you may ask us to limit how we use your data in certain situations, for example while a complaint is being investigated.
• Right to object — where we process your data on the basis of legitimate interests, you may object to that processing.
• Right to withdraw consent — where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the plus1 support team using the details in the footer of this page. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

10 Children and Minors

plus1 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 21. If we discover that an account has been registered by or on behalf of a person under 21, that account will be immediately closed and any data collected will be handled in accordance with our data retention and legal obligations.

If you believe that a minor has registered on plus1, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Policy

plus1 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of the plus1 platform after any update to this policy constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how plus1 handles your personal data, please reach out to our support team. Contact details are available in the footer of every page on this site.

For questions about your account, game history, or transactions, visit our FAQ page first — many common queries are answered there. For concerns specific to responsible gaming or self-exclusion, visit our Responsible Gaming page.